What Are the New Reporting Insights for Service Management in SAP S/4HANA?

In this post, we’ll explore a few examples of the reporting options that the new SAP S/4HANA Finance architecture enables.

First, we’ll show you how to do margin analysis reporting based on service documents. You can do this every time because event-based revenue recognition (EBRR) ensures a real-time matching principle for costs and revenues.

First, you start the Service Profitability Review Booklet app, select Ledger 0L and Company Code 1010, and click Go to view all existing postings to the service order and service contract objects in company code 1010, as shown in this figure.

Margin Analysis Reporting on Service Documents

You’ll see columns representing the Customer Group, Customer, and Product Sold market segment attributes. The Service Document column shows which service orders provided the data.

To get insights into other controlling relevant attributes, you change the selected dimensions to analyze the entered overtime, personnel number, and nonbillable confirmations. That will take you to the view shown here.

Analysis of Service Order Individual Postings, Overtime, and Billable Control

Because you can report on individual journal entry items, you can select Overtime Category and Billable Control (alias accounting indicator) values here. You can also select the Personnel Number to see who provided the service.

With the SAP S/4HANA reporting technology, you can dynamically include service order or service order item attributes in financial reports, which gives you more insights into service business processes. To do this, you start the Service Order Actuals app (SAP Fiori ID FIS_FPM_OVP_IPSRVO4), and then, you select Ledger 0L and Company Code 1010 to view a list of service orders with margins, as shown in the figure below. To view the available attributes for service orders, you right-click the Service Document column, select Drilldown, and click Add Attribute.

Selecting Additional Service Order Attributes

In our example, we’ll select a contact person and add a new column for them, as shown here.

Adding Service Order Fields in Financial Reporting

Now, you’ll see a new Contact Person field. It isn’t a journal entry field; it’s taken from the service order database.

Next, let’s see what new analysis options are available for the accountant. You start the Trial Balance app, select Ledger 0L and example company code 1010, and click Go. Then, you scroll to the WIP general ledger account and add the Customer and Service Document columns to view the screen shown in this figure.

Trial Balance App with Drilldown for WIP

Note that the total amount in WIP account 13210000 can be assigned to service documents and customers.

Editor’s note: This post has been adapted from a section of the book Controlling with SAP S/4HANA: Business User Guide by Janet Salmon and Stefan Walz. Janet is the chief product owner for management accounting at SAP SE and has accompanied many developments to the controlling components of SAP ERP Financials as both a product and a solution manager. Stefan is the chief business process architect for SAP S/4HANA financials at SAP.

This post was originally published 8/2025.