Collecting customer feedback is important, but what really matters is how businesses use it. In today’s fast-moving world, feedback needs to be understood and acted on quickly—not just stored in...
Kaumudi Tiwari
Kaumudi Tiwari is the digital marketing lead at Zonka Feedback and an experienced content writer and digital strategist. She has been in the IT industry for more than 5 years, and is passionate about writing on customer experience, customer satisfaction, customer feedback, and Net Promoter Score.
Blogs by Kaumudi Tiwari
Collecting customer feedback is important, but what really matters is how businesses use it. In today’s fast-moving world, feedback needs to be...