SAP AI covers a wide range of systems, from the rule-based logic behind an MRP run to Joule agents that plan and carry out multistep tasks on their own.
Austin Guanzon
Austin Guanzon is the Tier 1 Support Manager for Dialpad, the leading AI-powered customer intelligence platform. He is a customer retention and technical support expert, with experience at some of the largest tech service companies in the US. Austin is also the co-founder of the California-based Infinity Martial Arts and has served as an instructor in the sport.
Blogs by Austin Guanzon
Modern businesses know that customer management is everything. However, sales, marketing, and customer service teams are regularly hamstrung by a...